Whisker Hollow · Privacy · Terms · Delete data · Support
Whisker Hollow: Privacy Policy
Last updated: 23 October 2026. This policy covers Whisker Hollow: Hero Town for iPhone and Android, including versions with optional video ads (section 5). The Can Fabrika website has its own privacy notice.
1. Who we are
Whisker Hollow ("the game", "we", "us") is made by Yusuf Demir, trading as Can Fabrika (sole proprietorship). E-mail: admin@canfabrika.com. We are the controller under the EU General Data Protection Regulation (GDPR).
2. The short version
- Play as a guest. Version 1.0 has no game account, sign-in or cloud save.
- Your town, settings, installation identifier, purchase entitlements and error log stay on your device. We do not upload your town.
- Core gameplay works offline. Optional one-time purchases and restoring eligible purchases require an internet connection to the App Store.
- Versions without ads have no advertising, tracking, usage analytics or automatic crash reporting. Versions with optional video ads use Unity Ads, only as described in section 5, and ask for your choice first where the law requires it.
- Apple handles payment. We do not receive your card or bank details.
- You choose whether to send a support e-mail or problem report using your own mail app.
3. Data handled in this version
| Data | Purpose and location | Retention |
|---|---|---|
| Town progress, settings, local installation ID and error log | Stored in the app's private storage to run the game. Not automatically sent to Can Fabrika. | Until you delete the game's local data. |
| Purchase receipts, product identifiers and transaction identifiers | The app uses Apple StoreKit through Unity IAP to deliver purchases and restore eligible non-consumable purchases. The game stores transaction history locally to avoid granting the same transaction twice. Apple processes payment and keeps its own transaction records. | Local records remain until local game data is deleted. Apple's retention is governed by Apple's policy. |
| Support e-mails and optional problem reports | Only sent when you choose to contact admin@canfabrika.com. A problem-report draft may include app version, device model, OS, local player ID and recent errors. Review or remove these details before sending. | Support correspondence is kept for 2 years after the conversation ends, as stated in our support retention policy. |
We use support information to answer your request (contract / legitimate interest). The game does not ask for your name, e-mail, precise location, contacts, microphone or browsing history. The advertising identifier is used only in versions with ads, as described in section 5.
4. Services and external links
Apple provides app distribution and in-app payment under its own privacy policy. Unity IAP connects the game to the App Store; analytics are disabled in this release. Unity Authentication, Cloud Save, Analytics, Remote Config and automatic Diagnostics are not enabled.
If you send us an e-mail, your mail provider and our e-mail host handle that message. Opening support or legal links opens your browser; the Can Fabrika website has its own privacy notice.
5. Optional video ads (Unity Ads)
Some versions of the game offer optional rewarded videos (for example "watch a video for double offline gold") and an occasional short break ad. You never have to watch a video to keep playing. The ads are provided by Unity Technologies through Unity LevelPlay and Unity Ads, which act under their own privacy policy.
- What the ad partner receives: device and app information (device model, operating system, language, app version), IP address and approximate location derived from it, ad interactions (views, clicks, completed videos) and, if allowed, the advertising identifier (IDFA on iPhone, Google advertising ID on Android).
- Purpose: to show ads, count and pay for them, prevent fraud and, only with your permission, show ads that fit your interests.
- Your choice (EU, EEA, UK, Switzerland): after the tutorial the game asks whether the ad partner may use your data for personalised ads. "Allow" and "Don't allow" are equally easy; if you say no you still get videos and rewards, just non-personalised ones. Change it any time in Settings > Privacy > Ad privacy choices. Legal basis: your consent (Art. 6(1)(a) GDPR); for non-personalised ads, our legitimate interest in funding the free game (Art. 6(1)(f) GDPR).
- iPhone: the game asks for Apple's App Tracking Transparency permission before the advertising identifier can be used. Saying no keeps ads non-personalised.
- US privacy laws: if you decline, the game sends a "do not sell or share" signal to the ad partner.
We do not sell your data ourselves and we do not share your town or purchases with advertisers. Versions without ads do not contain the ad SDK.
6. Your choices and rights
- Delete your data: Settings > Danger zone > Delete My Data removes the town and local game data from this device. There is no online game account or cloud save to delete in version 1.0. See deletion instructions. For support correspondence, contact admin@canfabrika.com. Deleting local data does not delete Apple's transaction records. Eligible non-consumable purchases can be restored; consumed Moonstones and other consumables cannot.
- Your GDPR rights: access, rectification, erasure, restriction, data portability, objection (Art. 15–21 GDPR), and withdrawing consent at any time without affecting earlier processing. Write to admin@canfabrika.com.
- Complaint: you may complain to the data protection authority where you live (in the EU, your national or regional authority; in Türkiye, the KVKK at kvkk.gov.tr).
7. Children
Check the current age rating on the App Store listing. Version 1.0 contains optional in-app purchases and randomized in-game rewards; odds are shown before spending. Parents can restrict purchases using Apple's device and account controls. The game has no chat or usage analytics; versions with ads show only optional videos and short break ads (section 5), and the game is not directed at children under 13. If you believe a child sent us personal information through support without permission, contact us.
8. Security
Local saves and purchase records stay in the app's private storage. Payment is handled by Apple's payment interface; the game never asks you to enter card details. Do not include payment-card details or account passwords in support messages.
9. Changes
We will update this policy when the game changes how it handles data. The date at the top shows the latest version. Important changes will be announced in the game.
10. Contact
Yusuf Demir, trading as Can Fabrika (sole proprietorship) · admin@canfabrika.com · Imprint