Whisker Hollow · Privacy · Terms · Delete data · Support

Whisker Hollow: Support

Contact

Write to admin@canfabrika.com. In the game, Settings > Help & Support > Send problem report fills in your app version and Player ID for you.

Frequently asked

Can I move my town to a new phone?
Version 1.0 saves progress locally and has no cloud save or game-account sign-in. Restore Purchases restores eligible non-consumable purchases, not your town progress or consumed Moonstones.

A purchase did not arrive.
Check your internet connection and Apple's purchase history. For eligible non-consumable purchases, use Settings > Purchases > Restore Purchases with the same Apple Account. For a missing Moonstone pack or other consumable, contact admin@canfabrika.com with the product, date and transaction reference. Do not send card details or account passwords.

Does the game work offline?
Yes, core gameplay and local progress work offline. Buying and restoring purchases require internet access.

Is there a subscription?
No. Version 1.0 offers optional one-time products and Moonstone packs. The monthly Supporter Pass is not offered.

Delete your local data

Use Settings > Danger zone > Delete My Data and follow the confirmations. This removes your town and local game data. There is no online game account in version 1.0. Read the deletion instructions before proceeding.